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English

Features

Pricing

FAQ

Blog

Get started for free

Resolve customer requests

Resolve customer requests

Resolve customer requests

to

to

to

autopilot

autopilot

autopilot

A simple, affordable help desk for fast omnichannel response with AI support.
Email, web chat, WhatsApp, Facebook and phone – all in one place.

A simple and affordable helpdesk for fast cross-channel responses with AI support.
WhatsApp, email, web chat, phone – everything in one place.

🚀 Get started for free

Trusted by

Problem & Solution

All requests
in one place

All requests
in one place

Connect all communication channels into one app.
Everyone can see the status of customer requests (inquiries)
and respond efficiently.

Start with one channel and add more anytime.

WhatsApp &
Messenger

Reply to messages from the most popular chat apps directly from your computer. Quickly, clearly, and professionally.

Web chat

Engage customers at the moment they’re making a purchase decision. Turn a cart inquiry into a completed order.

Email

Traditional support in a modern package. No more forgotten or duplicate replies in your shared inbox.

Phone

Resolve more complex inquiries right away over the phone. The call is automatically transcribed and saved as a request.

WHY QCONIC

A New Approach to Customer Care

A New Approach to Customer Care

Traditional way of working

Switching between your email client, Facebook, web chat, ...

Unanswered messages and duplicate replies

Manually writing each response

No overview of resolved requests

Complex and expensive tools

S Qconic

A single dashboard for all channels

Everyone knows exactly which request to respond to

AI suggests responses

Complete message history with the client in one click

Easy to use and affordably priced

“Setting up Qconic took just a moment, and everyone liked it.
The AI assistant nicely suggests a response, so we don’t have to write everything ourselves.”

“Setting up Qconic took just a moment, and everyone liked it.
The AI assistant nicely suggests a response, so we don’t have to write everything ourselves.”

“Setting up Qconic took just a moment, and everyone liked it. The AI assistant thoughtfully suggests responses, so they don’t have to write everything themselves.“

Jiří Vácha

Jiří Vácha

Who We Help

Satisfaction of all parties

Satisfaction of all parties

Satisfaction of all parties

Try Qconic

AI Automation

Saves time thanks to AI automation

Saves time thanks to AI automation

Saves time thanks to AI automation

Translations, automated replies, and support for your team. The AI draws on your knowledge base to save you time in every conversation.

Translations without the language barriers

Reply to your customers even in languages you don't speak. Our AI will translate both their message and your response, allowing you to easily communicate in your own language.

AI Auto-Responder

Our AI agent automatically answers customer questions. It draws from your knowledge base and handles common requests, saving your team from the manual work.

Copilot for your team

An internal AI assistant for your agents quickly finds information, drafts responses, and summarizes conversations. Your team still gets the final say.

One central knowledge base for all your AI assistants

All our AI features draw from a shared knowledge base. Simply upload your files and PDFs, add your entire website, a Heureka XML feed, or a YouTube video — the AI will easily extract and use the captions.

Always up-to-date: data from your website and Heureka XML feed can be updated automatically.

🤖 Try the AI assistant for free

Quick Start

Set up in just a few minutes

Set up in just a few minutes

Set up in just a few minutes

No complicated implementations. Three steps and you're ready to go.

1

Sign up for a free account

All done in 60 seconds!

2

Add channels

Email, WhatsApp, and web chat in just a few clicks.

3

Save time and stress

Let AI do the work and focus on your customers.

See how easy it is to use the Qconic app—check out this quick 1-minute video!

Sign in with Gmail

Sign in with Gmail

Sign in with Outlook

Sign in with Outlook

Pricing

Pay only for what you use

Pay only for what you use

Transparent pricing. You can cancel anytime.

Monthly

Annually you save 17%

Start

Free

50 requests per month

1 email and 1 web chat channel

AI Assistant (Basic)

3 users and 1 team

Email support

up to 50 requests/month

Start for free

GROW

499 CZK

200 requests/month included

15 channels, including FB and WhatsApp

Advanced AI assistant

20 users and 3 teams

Priority support

API for integrations

Choose Grow

Most popular

SCALE

CZK 1,499

1,000 requests per month included

Everything, including voice and SMS chat

AI Assistant (Full)

Unlimited users

Calling - for 5 users with a 100 CZK credit

AI knowledge base for answers

Select Scale

No credit card required

Set up in 2 minutes

Free trial

📦 Additional requirement packages

+100 requests

249 CZK/month

+500 requests

699 CZK/month

+1,000 requests

from 1,249/mo.

1 ticket = 1 customer inquiry that you reply to. It doesn't matter how many messages you exchange within that 1 ticket. You won't pay for spam or messages that don't receive a reply.

Integration

Connect with your tools

Connect with your tools

Thanks to the API, you can integrate Qconic
with other applications

Contacts from CRM

Order statuses

Qconic works seamlessly with your Google Workspace, Gmail, Microsoft365, Outlook.com, and IMAP/SMTP email accounts.

Thanks to the API, you can integrate Qconic with other applications

We are proud to share that Qconic has achieved the Cloud Application Security Assessment (CASA) Tier 2 security certification from TAC Security. As a Google Preferred ADA CASA Assessor, TAC confirms our commitment to keeping your business data safe and secure.

Thanks to the API, you can integrate Qconic with other applications

Blog

News and Tips

News and Tips

What's new

Meet Qconic at Reshoper, where we'll be introducing our new AI Autoreply agent

Tips

A quick guide to status updates in the Qconic helpdesk

Our helpdesk now speaks over 100 languages, plus more exciting updates

Contact Us

Get in touch with us

Get in touch with us

See how the supported channels work from the customer’s perspective

🇨🇿 Czech support

Set up in just a few minutes

Set up in just a few minutes

Set up in just a few minutes

No complicated implementations. Three steps and you're ready to go.

FAQ

Do you have
questions?

Do you have any questions?

Do you have any questions?

Questions about pricing

Questions about pricing

What counts as one request?
Why isn’t pricing based on users?
I'm getting a lot of spam. Will it be counted and billed as a request?
How much does calling cost?
What happens after the free trial ends?
How can I upgrade my plan and start using Qconic to the fullest?
What payment methods do you support?
How do you pronounce Qconic? 🙂

Questions about the product

Questions about the product

What exactly is Qconic, and how can it help me?
Can I use Qconic for anything other than customer support as well?
Who is Qconic for? Do I need to be a large company?
What is this communication channel, and which channels does Qconic support?
How long does it take to learn how to use it?
Is email alone enough for customer support?
How much time will it take me to set up and add a channel?

Didn't find what you were looking for? Contact us at

Didn't find what you were looking for? Contact us at

info@qconic.com

info@qconic.com