1. Introduction 

We are Qconic s.r.o., a limited liability company incorporated under the laws of the Czech Republic, company ID No.: 21767874, with its registered office at Pujmanové 1753/10a, Postal Code 140 00 Praha 4, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Prague under file No. C 406245 (“Qconic” or “we”), which has developed and operates a Platform available at http://app.qconic.com (the “Platform”). 

The Platform allows you to manage your general emails and use the related services (the “Services”). By registering in and using the Platform, you enter into an agreement for the provision of the Services with us (the “Agreement”). Please note that we enter into the Agreement as entrepreneurs; therefore, no consumer rights apply to our business relationship.

These terms and conditions (the “Terms”) govern the mutual rights and obligations between us arising from your use of the Platform and the provision of the Services and apply to any registered user using the Platform via the admin account or permission link generated under the admin account (“you”). These Terms are an integral part of the Agreement. 

Your access to the Platform and use of the Services are conditional upon acceptance of and compliance with these Terms. 

Please read these Terms carefully before you start using the Platform and our Services. By accessing the Platform, you accept these Terms and agree to be bound by them. If you disagree with any part of the Terms, you may not use the Platform or be provided with our Services. 

We may make changes to these Terms. When we do, you will receive a notice via the Platform and your admin account. In some cases, we will notify you in advance by email. If you continue using the Platform and our Services after the changes have been made, it will constitute your acceptance of these changes. If you do not wish to continue using the Platform under the new version of the Terms, you may terminate your admin account and stop using the Platform. 

These Terms prevail over the provisions of applicable legislation to the extent permitted by law. 

2. Let’s start using the Platform 

To use the Platform as an admin, it is necessary to: 

• create an admin account via the Platform (the “Admin Account”); once it is completed, you become a registered admin who is authorised to connect the Admin Account with supported email accounts available here (“Email systems”),

• conclude a data processing agreement with us, which forms Annex No. 1 to these Terms, and

• sign in with an existing Admin Account. 

Upon completion of the Admin Account registration, you will be authorised to connect your Email systems within the Admin Account and generate permission links for your registered users within your company. 

Before uploading any data into your Admin Account interface, you, as a registered admin, have to enter into the Data Processing Agreement with us via the Admin Account, which is attached as Annex 1 to these Terms. Once these steps are completed, Qconic arranges for the public API of the supported Email systems so that you can see the dashboard with relevant data.

To use the Platform as a registered user, it is necessary to: 

• get a permission link to the Platform from the registered admin generated via the Admin Account, which transfers you to the user interface, and 

• create a registered user account via the user interface (the “Registered User Account”). 

3. Creation of the account 

The Admin Account and/or Registered User Account is created by 

• creating an account with social login (Microsoft account or Google account) or filling in and submitting your information (valid contact e-mail address and password) through the Platform, 

• granting consent to these Terms and the Privacy Policy available here, and 

• confirming your registration through an e-mail sent to the e-mail address specified during creation. 

When creating the Admin Account, you also need to provide the following information:

• business name, 

• identification number and VAT identification number, if applicable, 

• address of the registered office, 

• credit card details or bank account details (payment details). 

You undertake to provide us with accurate, complete and up-to-date information. You must keep the Admin Account and/or Registered User Account credentials and login information confidential and may not share them with anyone unless permitted by these Terms. You must notify us immediately of any unauthorised access to the Admin Account and/or Registered User Account or any other breach or possible breach of security.

We reserve the right to disable any Admin Account and/or Registered User Account, at any time and in our sole discretion, if, in our opinion, you have failed to comply with any of the provisions of these Terms. 

You acknowledge that the Admin Account and/or Registered User Account may be inaccessible for a limited period of time due to necessary hardware and/or software maintenance of the server or in the event of a temporary server shutdown. 

4. Scope of the Services 

The Services consist of downloading data from the supported Email systems or any other supported communication channel and managing email and communication in the Platform, sending email and other channel responses, and providing other services on demand via the Admin Account and/or Registered User Account (e.g. consultancy, increased support or other services). 

The Platform allows Admin Accounts to choose between the following options of the Services: 

• Free – the free version of the Platform where no payment is required and you can access the Services with limited functionality once your Registered User Account or Admin Account is activated; or

• Premium – the paid version of the Platform, which requires a payment subscription (monthly or annual) to access such Services. The specific pricing and Premium benefits are available at www.qconic.com.  

We offer you a free trial version of the Platform that gives you access to the features of Premium for 14 days without payment (a “Trial”). We are authorised to determine your Trial and/or withdraw or modify a Trial at any time without prior notice and without liability. You are also always welcome to withdraw from the Trial to access the Premium or cancel it without liability. After the Trial expires, the Platform will automatically switch to the free version. However, we would be pleased if you stay with us and enter your payment and billing details to continue with Premium. 

We reserve the right to modify, terminate or otherwise amend our offered Services and any promotional offerings at any time in accordance with these Terms. 

The Platform may not always be accessible due to planned maintenance and updates of our software. If possible, we will inform you about such planned restrictions in advance by e-mail or via the Platform interface. 

Use of Third-Party APIs (Google & Microsoft)

Qconic uses OAuth-based authentication to connect your Google Workspace or Microsoft 365 account for general emails.

Google API Services

By using Qconic with your Google Account, you agree to the Google API Services User Data Policy, including the Limited Use requirements. Qconic only accesses and uses Google user data necessary to provide helpdesk functionality.

Microsoft APIs

By connecting your Microsoft 365 account, you consent to our use of Microsoft Graph and other Microsoft APIs to access data needed to provide support functionality.

5. Payments and billing  

While creating the Admin Account, the applicable subscription fee will be displayed to you depending on the chosen Service option (the “Subscription Fee”). Otherwise, you can always visit our website for pricing – www.qconic.com.  

The Subscription Fee will only be charged if you choose the Premium version of the Platform after the Trial expires. If not, your account will be switched to the Free version.  

The Subscription Fee will be paid online via a payment gateway of third-party tools (e.g. Stripe, Paddle) in advance on a monthly or annual basis.  

Your payment of the Subscription Fee will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the subscription period. The cancellation will take effect on the day after the last day of the current subscription period and you will be downgraded to the free version of the Service. We do not provide refunds or credits for any partial subscription periods. 

We issue an invoice for each payment after the Subscription Fee has been paid. This invoice will meet the requirements of tax and accounting regulations of the locally relevant jurisdiction and will be sent to you electronically, also via third-party tools (e.g. Stripe, MailGun). VAT is added to each Subscription Fee according to the locally relevant jurisdiction.  

In case the provision of the Services requires payment of the Subscription Fee and such payment is not successfully made, we will switch your account to the free version or we may also suspend your access to the Platform until the payment is successfully processed.  

We may change the Subscription Fee and will communicate any Subscription Fee changes to you in advance and, if applicable, explain how to accept those changes. Subscription Fee changes will take effect at the start of the next subscription period following the date of the Subscription Fee change. If you wish to continue using the Services, you will need to re-authorise your payment. If you do not re-authorize your payment, we will switch your account to the free version or we may also suspend your access to the Platform until the payment is successfully processed. 

You can always request the deletion of your account and data at your own discretion.

6. Intellectual property rights 

Intellectual property rights associated with the Platform and its content are the sole property of Qconic or its affiliates. We reserve all rights to the intellectual property rights contained in, published at and/or provided through the Platform. We are the exclusive and unlimited holder of all economic rights and, to the maximum extent possible and permitted by applicable laws, moral rights to the Platform software except the Third-Party Software. The Platform is protected by copyright.  

The Platform may include software, code and libraries licensed to us by third parties, including open source software (“Third-Party Software”). All Third-Party Software is provided to you under the respective terms and conditions.  

We grant you a limited, non-exclusive, revocable right to use the Platform to the extent allowed by the relevant Admin Account and/or Registered User Account (the “Licence”). The Licence shall remain in effect until the termination of the Admin Account and/or Registered User Account. 

The Platform software and applications are not transferred, assigned, sold or leased to you, and we retain ownership of all copies of the Platform software and applications even if you use them on your personal computers, mobile handsets, tablets and/or other devices. 

You may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit or distribute the intellectual property rights to the Platform in any way without our prior written permission. 

All our trademarks, business names, logos, domain names, and any other features of the Qconic brand are the sole property of Qconic. We do not grant you any rights to use any of its brands, whether for commercial or non-commercial use. 

7. User Content 

We reserve the right to edit or remove any of your uploaded or posted content or data through the Platform (i.e. through the Admin Account and/or Registered User Account) if, in our opinion, your content or data does not comply with these Terms and our content or data standards policy. 

Your content or data, in particular but not limited to, does not comply if you do or share anything that: - is unlawful, misleading, discriminatory, defamatory or fraudulent; 

- infringes or violates the rights of others, including their intellectual property rights. 

You may not upload viruses or malicious code or do anything that could block, overburden or impair the proper functioning or appearance of our services.  

You must not access or collect data from our services by automated means or attempt to access data that you are not authorised to access.  

8. Limitation of liability 

We are not liable to any user for any loss or damage, whether direct or indirect, any breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

• use of, or inability to use, the Platform; or 

• use of or reliance on any content displayed on the Platform; 

• the correctness and completeness of the information you provide to any other Platform user; 

• the content provided and/or published by users through the Platform and any possible breach of third-party rights by using, providing and/or publishing the content through the Platform; 

• links to third-party websites (e.g. banner advertisements); by providing these links, we are not endorsing, sponsoring or recommending such sites;

• malfunction and unavailability of the Platform caused by force majeure, e.g. third-party actions, hacker attacks, software or hardware failure; 

• any claims between users themselves; 

If you are a business entity or entrepreneur, please note that, in particular, we are not liable for:

• loss of profits, sales, business or revenue; 

• business interruption; 

• loss of anticipated savings;  

• loss of business opportunity, goodwill or reputation; or 

• any indirect or consequential loss or damage.  

In particular, we are not liable for any loss or damage that may arise from not sending emails to your customers.  

We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 

9. Complaints and technical issues 

In case of a technical issue or if you have a complaint regarding any part of the Services, you must notify us about such issue or complaint, and we will then investigate the circumstances of the reported problem and inform you about the result and the steps we will take. 

You may notify us: 

• via the Platform in-app chat; or 

• through e-mail address: support@qconic.com 

We will respond to your complaint within 30 days at the latest after it is received. You are not entitled to be reimbursed for any costs related to the complaint. 

10. Business Information Protection 

At Qconic, we genuinely care about your business and communication data. That is why we make every effort to secure and protect them.  

For the avoidance of doubt, we confirm that all information that comes to the attention of the parties in the performance of or in connection with the performance of the Agreement is confidential or constitutes a trade secret. We shall keep the confidential information strictly confidential and shall ensure its confidentiality. 

The obligation of confidentiality under this Article of the Agreement means, in particular but not limited to, the obligation to refrain from any act by which the confidential information would be disclosed or made available in any form to a third party.  

11. Personal Data Protection 

We genuinely care about your personal data. That is why we make every effort to secure and protect them.  

You acknowledge that we process your personal data for the purpose of providing the Services under the applicable laws relating to the processing and protection of personal data, especially (but not limited to) under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Further details regarding the processing of users’ personal data and further information on how we process these personal data are available here (privacy policy). 

In order to use the Services, you agree to enter into a Data Processing Agreement with us, which is attached as Annex No. 1 to these Terms and forms an integral part of the Terms. 

12. Term and Termination of the Service Agreement 

The contractual relationship between us expires when  

• the paid period of providing paid Services expires and such period is not extended by another payment of the Subscription Fee according to the conditions stated above and you terminate even the free version of the Services; 

• a Trial period comes to an end and you terminate even the free version of the Services;

• the Registered User Account or Admin Account is cancelled and deleted; 

• the Agreement is terminated by either party. 

Any termination of the contractual relationship between us does not affect our right to use data acquired (except for personal data) during the contractual relationship. 

13. Final provisions 

These Terms are drafted in English and governed by Czech law. Any dispute relating to or arising out of the Terms, Agreement, provision of the Services or related to their breach, termination or nullity which has not been settled amicably shall be settled by mutual agreement as much as feasible, or as a last resort by Czech courts according to the laws of the Czech Republic. Any disputes between the Parties shall be resolved by the court with subject-matter and local jurisdiction based on the registered office of Qconic. 

Should any provision of the Terms be or become invalid or ineffective, such invalid provision shall be replaced by a provision that comes as close as possible to the meaning of the invalid provision. The invalidity or ineffectiveness of one provision will not affect the validity of the remaining provisions. 

You may use the following Qconic contact details for communication with us: Mailing address: Pujmanové 1753/10a, Nusle, 140 00, Praha 4, Czech Republic

E-mail address: info@qconic.com

Annex No. 1:  

Data Processing Agreement 

In Prague on May 1, 2025.

Annex No. 1 

DATA PROCESSING AGREEMENT 

(the “DPA”) 

1. Introduction  

1.1. This DPA is entered into under Article 28 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“Regulation”).  

1.2. All capitalised terms used in this Agreement shall have the same meaning as in the T&C to which this DPA is annexed, unless otherwise stated.  

1.3. We, Qconic s.r.o., a limited liability company incorporated under the laws of the Czech Republic, company ID No.: 21767874, with its registered office at Pujmanové 1753/10a, Nusle, 140 00, Praha, Czech Republic, registered in the Commercial Register maintained by the County Court in Prague under file No. C 406245, as the processor of personal data ("Processor" for the purposes of this DPA) and you, as the controller of personal data ("Controller" for the purposes of this DPA), have entered into an agreement for the provision of the specific Email services (“Agreement”). Under the Agreement, personal data is transferred by the Controller to the Processor and subsequently processed by the Processor. The purpose of the processing of the personal data and the financial means for such processing are determined and provided by the Controller and the Processor further processes the personal data for the Controller within the limits of this DPA (the Controller and the Processor together also referred to as the “Parties”).  

1.4. This DPA defines the rights and obligations of the Parties during such personal data processing.  

2. Personal Data Processing  

2.1. The Processor will process the following personal data for the Controller:

a) name and surname of the data subject; 

b) business name of the data subject; 

c) e-mail address of the data subject;  

d) phone number of the data subject; 

e) address of the data subject; 

f) VAT number of the data subject; 

g) data on mutual communication.  

(together “Personal Data”) 

2.2. The Processor shall process the Personal Data for the purpose of providing the Services under the Agreement for the duration of the Agreement.  

2.3. The Controller is entitled to extend the purpose of the processing in accordance with law, whereby the instruction for further processing may only be communicated to the Processor in writing. For the purposes of this DPA, e-mail communication between the Parties shall also be deemed to be in writing.  

2.4. The processing will be carried out in such a way that, in particular, the Personal Data referred to in Article 2.1 of this DPA will be uploaded by the Controller to the Platform, either individually or by entering the entire database of the Personal Data.  

3. Rights and Obligations of the Parties  

3.1. The Processor undertakes to take technical, organisational and other measures that shall prevent unauthorised or accidental access to the Personal Data, their change, destruction, loss or other unauthorised treatment of the Personal Data. In particular, the Processor undertakes:

a) to use secured access to the server where such Personal Data are stored, where access to servers is known only to the Processor; 

b) to use secured access to the database of the Personal Data, the Processor shall be obliged to enter the accesses in such a manner so that they are not displayed, stored and made available to any third party; 

c) to use the processing software and services that comply with standard requirements for data security and standards set by the European Union; 

d) not to make copies of the Personal Data without your prior consent as the Controller; 

e) to use suitable security methods, e.g. encryption or other appropriate and necessary means, always depending on the specific act and data; 

f) not to allow access to the Personal Data for third parties (except for third-party developers, who are bound by strict confidentiality), unless such access is approved by you as the Controller or unless it arises hereunder; 

g) to maintain confidentiality regarding the Personal Data; 

h) to process the Personal Data in the form in which they were transferred by the Controller; 

i) to process the Personal Data only for the purpose defined herein and solely to the extent necessary for fulfilment of such purpose; 

j) to keep the Personal Data only for the period set by you.  

3.2. The Processor also undertakes to: 

a) to process the Personal Data in the form in which they were submitted to it by the Controller; however, the Processor is entitled to remove such data subjects and their Personal Data who contact the Processor with a request for deletion, even without the Controller's consent; 

b) only process Personal Data for the purposes set out in the Agreement and this DPA to the extent necessary to fulfil those purposes; 

c) not aggregate Personal Data that has been collected for different purposes; 

d) retain Personal Data only for the period specified by the Controller, in particular for the period specified in the Controller’s information obligation; 

e) ensure that the employees and other persons authorised to process the Personal Data process the Personal Data only within the scope and for the purpose under this DPA and under the applicable legal regulations; 

f) correct, update, delete or relocate the Personal Data as instructed by the Controller without undue delay after such request; 

g) act with professional care, follow the instructions of the Controller and act in accordance with the interests of the Controller when performing the obligations under the DPA. If the Processor discovers that the Controller is in breach of the Controller's obligations imposed by the Regulation or other generally binding regulations, it shall immediately notify the Controller; 

h) provide you with all information necessary to prove that the duties stipulated by this DPA or by the Regulation and other generally binding legal regulations related to personal data have been fulfilled and allow you or a third party to carry out an audit within a reasonable scope. The audit must be notified well in advance, at least 30 days before the audit, and it must not unreasonably interfere with our activities. The costs of the audit that are not caused by a clear breach of the obligations of the Processor shall be borne by the Controller.  

3.3. The Controller is obliged to: 

a) enter into the Platform only correct and up-to-date Personal Data and only work with such Personal Data; 

b) take all organisational measures to deal with objections, complaints and other suggestions from data subjects;

c) comply with obligations under this DPA, the Regulation and other generally binding regulations, in particular to comply with the information obligation towards the subjects of Personal Data; 

d) ensure the appropriate legal basis for the processing of each Personal Data; 

e) use appropriate security means depending on the specific conduct and data; 

f) use secure access to the Platform whereby access to the Platform will be known only to the Controller; 

g) carefully consider the lawfulness of the processing of categories of Personal Data and individual Personal Data before entering it into the Platform; 

3.4. Both the Processor and the Controller undertake to comply with the obligations set out in the Regulation and other applicable generally binding legal regulations when processing Personal Data on the basis of this DPA. 

3.5. In the case that an objection of a data subject under Article 21 Section 1 of the Regulation made to the Controller is found to be legitimate, the Parties undertake to remove the detrimental situation without undue delay after written notice or call. E-mail communication between the Parties shall also be deemed to be in writing.  

4. Term of the DPA 

4.1. This DPA is effective for the duration of the contractual relationship between the Controller and the Processor under the Agreement.  

4.2. In the event of any termination of the DPA or termination of the processing of Personal Data, the Processor shall be obliged to destroy the Personal Data within 6 months of the termination of the DPA, unless otherwise stipulated in this DPA and the Agreement, in particular if there is another legal reason for processing the Personal Data.  

5. Confidentiality  

5.1. The Processor undertakes to maintain confidentiality concerning the processed Personal Data or safety measures taken to secure personal data protection; in particular, we must not publish them, spread them or transfer them to other persons except for persons in employment or a similar relationship with us or other authorised persons charged with the Personal Data processing.  

5.2. The Processor is obliged to ensure that our employees and other

authorised persons also observe the duty of confidentiality.  

6. Liability  

6.1. If the Processor breaches its obligations under the DPA or the Regulation or other generally binding regulations relating to the protection of Personal Data, the Processor shall be liable for damages resulting from such breach. However, the Processor shall not be liable for unauthorised processing of Personal Data by the Controller.  

7. Final Provisions  

7.1. Any invalid or unenforceable provision of this DPA will not affect whether any other provision is valid or enforceable.  

7.2. If any provision of this DPA is or becomes invalid or ineffective, it will be replaced by a provision that comes as close as possible to the meaning of the invalid provision. The invalidity or ineffectiveness of one provision will not affect

the validity of the remaining provisions. 

7.3. The Parties undertake to provide each other with all necessary assistance and data to ensure effective implementation hereof, in particular in the case of dealing with the respective public office for personal data protection or other public authorities.  

7.4. This DPA is written in English and governed by the laws of the Czech Republic. This DPA shall prevail over the provisions of the legislation from which they may depart. Any disputes that arise between the Parties shall be heard and resolved by the Czech courts in the jurisdiction based on our registered office.  

7.5. This DPA is concluded in writing at the time of conclusion of the main contractual relationship between the Parties, i.e. conclusion of the Agreement.