What's new this July in Qconic?
Even during the summer, we haven't been slacking off and we're adding more features based on your feedback.
API with documentation
You can easily integrate Qconic with other applications. Using the API, you can, for example, create new tickets or contacts. It's also possible to download all open tickets and run further actions on them.
We used this ourselves to integrate the VoIPEX telephone exchange via the n8n platform. To access the API, just generate an API key in Settings. The API description is available in the documentation.
Message translation → multi-lingual helpdesk
You can have messages or ticket summaries translated into your language from over 100 languages. At the same time, an agent can write a response in their own language and have it translated into the customer's language. Thanks to this feature, a single agent can comfortably answer queries from customers all over the world.
I just click Translate and I get the translation in an instant, even for longer texts.
The agent writes the reply in Czech, clicks Translate...
...and it's translated into English, ready to be sent to the customer.
AI agent pulls data from your Heureka feed
The AI agents' knowledge base now also pulls data from the Heureka XML feed, giving them more accurate info on product prices and features. The agent can then recommend the perfect product even for queries like: "I'd like softshell trousers in size 140 under 2,500 CZK."
Renewal of security certification for Google data access
To ensure we can continue to access Google Workspace and Gmail accounts safely, we have successfully passed the security certification with TAC Security, a partner of Google.
Minor improvements
We've also made some small tweaks to the app, such as the ability to change the status directly from the ticket list.
What's coming in August
In August, you can look forward to even more features, such as sending an email from an open ticket to a user outside the helpdesk and seeing their reply directly in the ticket.