An AI agent handles customer inquiries even while you sleep
Looking to provide lightning-fast 24/7 support without overwhelming your team? At Qconic, we’re introducing another game-changing feature for both your human agents and your customers – automated responses powered by AI agents.
The AI agent can independently resolve recurring questions, instantly reply to emails and chat messages, and save your team dozens of hours of work every month.
How does the AI auto-responder work?
Instant inquiry analysis: When a visitor reaches out via webchat or email, the AI evaluates whether it can find the right answer in your knowledge base.
Direct reply: If it knows the answer, it sends it straight to the customer.
Handoff to your team: If the AI is unsure how to help, the ticket simply waits in the queue for a human agent.
Transparency for your customers: Website visitors can clearly see they're chatting with an AI agent (in line with the AI Act), complete with a live typing indicator as the response is being prepared.
Smooth conversation takeover: A live agent can step into an ongoing chat at any time and take over the ticket from the AI.
Where can you find resolved tickets? You can easily view all automatically handled conversations under the My Teams → AI Responded tab.
One agent for multiple channels and smart rules
Multiple specialized agents: You can set up a dedicated agent for each channel with expertise in a specific area – sales agent, technical support, and more.
Reusability: You can also easily deploy the same AI agent across multiple channels (such as on webchat and email inboxes at the same time).
A separate knowledge base for more accurate answers
To make knowledge management even simpler and more flexible, we’ve separated the knowledge base settings from the AI agents' configuration:
Central knowledge base: Upload all your documentation, guides, and materials to a single place.
Select sources per agent: For each AI agent, simply check off which specific sources it should draw from when generating responses.
If your knowledge base includes web pages or a Heureka product feed, you can set up automatic updates—for example, on a daily or weekly basis.
This allows you to run different agents tailored to various products or services, all drawing from a single, neatly organized database.
